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Customer-Centric CRM Strategy and Management Specialization

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​ “Customers may forget what you said, but they’ll never forget how you made them feel.” – Maya Angelou Completed by: Seven Grant Date: January 22, 2026 Duration: Approximately 1 month at 10 hours per week Description: Completed a comprehensive CRM specialization focused on analyzing, designing, and implementing customer-centric strategies. Covered the full customer lifecycle, leveraging CRM frameworks, analytics, and automation to improve acquisition, retention, and long-term customer value. Real-world case studies bridged theory and practice, equipping learners with actionable CRM skills. Certificates 99% – CRM: Analyze, Apply & Optimize Customer Success 99% – CRM Strategies: Analyze, Design & Implement 100% – Customer Relationship Management with Case Study Key Takeaways  CRM: Analyze, Apply & Optimize Customer Success Understanding customer lifecycle stages and touchpoints Applying CRM frameworks for business optimization Identifying high-va...
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Foundations of Positive Psychology Specialization

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​ “Well-being is not the absence of suffering, but the presence of meaning, agency, and resilience.” University of Pennsylvania Foundations of Positive Psychology Specialization Completed by: Seven Grant Completion Date: February 1, 2025 Duration: Approximately 2 months at 10 hours per week Notes: First completed in 2023; knowledge refreshed and re-integrated in 2025 This five-course specialization provides a rigorous, evidence-based foundation in positive psychology, integrating theory, research, and applied interventions to enhance well-being, resilience, and human flourishing. Courses Completed Positive Psychology: Martin E. P. Seligman’s Visionary Science Instructor: Dr. Martin E. P. Seligman Grade: 99% Key Takeaways: Foundations of positive psychology as a scientific discipline PERMA model: Positive emotion, Engagement, Relationships, Meaning, Accomplishment Distinction between pleasure, engagement, and meaning Learned optimism versus learned helplessness Role of explanatory ...
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